Incept, an outsourced customer experience solutions company, announced that Amanda Montgomery has accepted the role of Chief Operating Officer. Amanda will define and lead the operations team within the organization to drive the company’s strategic business goals. 

As the new Chief Operating Officer, Amanda will be responsible for instituting best practices and processes both throughout the company and with our clients in order to drive growth.

“As Incept continues to aggressively grow, one of our top priorities remains identifying the most qualified individuals to help our employees and clients achieve their goals, and we couldn’t be more excited to add someone with Amanda’s experience and accomplishments,” states Sam Falletta, Incept’s CEO.  

Amanda comes to Incept with over 20 years of experience driving profitable growth and transformational change through executive leadership roles in marketing, engineering, and human resources with a leading global manufacturer. “I am excited to join a fast-growing organization that has a positive impact on employees, customers, and the community.  This role provides a great opportunity to add my experience to an already strong business and build on that foundation to help employees and customers achieve even higher levels of performance.”

Incept President, Darren Hudach, said “I am thrilled to add Amanda to our world-class management team. Amanda is a seasoned and trusted leader who consistently delivers results through her unique ability to drive operational excellence within all projects she’s a part of, and I’m confident her leadership will have a tremendous impact on our employees, customers, and the community.”

In addition to her professional experience, Amanda holds a bachelor's degree in mechanical engineering from Ohio Northern University and a master's degree in business administration from Ashland University.

Amanda fulfills her passion and commitment to the community by serving on the Board of Directors for the Akron Canton Regional Foodbank and Women’s Impact, a Stark County organization supporting professional women in realizing their full potential.

Amanda is the most recent senior hire by Incept, signaling additional investment to scale growth in delivering unparalleled value to Incept customers.

ABOUT INCEPT

Incept is an outsourced customer experience solutions company. We strive to bring true conversational marketing back to customer experience, to improve the outcome of customer interactions, promote and protect your brand, and accelerate growth. We are conversation specialists who know how to talk, text, chat, and email with your customers in a meaningful way that drives engagement to deliver real business results. For more information visit www.inceptresults.com.