Incept’s CEO, Sam Falletta, was recognized as part of the 2022 Smart 50 by Smart Business Magazine. The Smart 50 Awards recognize top executives of the 50 smartest companies in the region for their ability to effectively build and lead successful organizations. Falletta is the first person to win this award six times.

"I’m incredibly honored to be considered in the same group as this year’s recipients,”  states Sam Falletta. “During a time when every day presents a new set of challenges, I’m honored and lucky to be working alongside so many smart individuals that support our employees, clients, and community.”

Falletta has been at the center of developing and executing customer engagement strategies for Fortune 500 companies and has been responsible for over 20 million conversations between Incept’s clients and their customers. Some of these conversations have helped companies save millions of dollars through the retention and acquisition of customers, while others have literally saved lives through blood donation recruitment.  

Under Falletta’s leadership, Incept has been recognized as one of the top workplaces in Northeast Ohio 11 times, in part by positioning the company at the forefront of employee engagement trends. Incept has also received several growth awards this year, including Cascade Capital Growth Award and  Weatherhead 100.

Falletta will be recognized for his accomplishments along with the leaders of Pro Football Hall of Fame, JOANN, State Industrial Products and many more. All 50 winners were honored at a special celebration on November 9th in Cleveland. For more information, please visit http://www.sbnonline.com/events/smart50/

About Incept

Incept is an outsourced customer experience solutions company. We strive to bring true conversational marketing back to customer experience, to improve the outcome of customer interactions, promote and protect your brand, and accelerate growth. We are conversation specialists who know how to talk, text, chat, and email with your customers in a meaningful way that drives engagement to deliver real business results. For more information visit www.inceptresults.com