Hold times can greatly impact client experience which can result in negative impacts such as dissatisfied customers, or even returns or cancellations.

Using our expertise in inbound telemarketing, we’ve created a guide to help you improve customer experience by decreasing call hold times.

In this guide you’ll get information on:

• Other services to offer that we’ve found to best support your phone campaigns

• Steps to take to ensure your agents are the most productive and assist customers in a timely manner