Telemarketing Services
Incept is a US-based telemarketing service provider that combines 25 years of customer engagement best practices with innovative new approaches to service your customers.
We’ve worked with some of the largest brands in the world to develop telemarketing campaigns with one main goal - strengthen relationships at every touch point.
INTERESTED IN LEARNING MORE?
Call us at (330) 649-8000 or request a free price quote!
INBOUND call center SERVICEs
Your relationship with your customers is one of the most important things in your business. We approach customer care with the goal of strengthening your relationship with every touch point.
OUTBOUND call center services
We take a scientific approach to outbound B2B telemarketing so that when your prospects answer, we can take advantage of the opportunity, helping you grow your business.
MULTI-CHANNEL MARKETING
Achieve your business goals with an integrated marketing strategy. We combine live chat, email, direct mail, social media and more in combination with your inbound or outbound strategy.
Incept Telemarketing Services
For someone to take care of your customers you need to know they are different. We are.
For over 25 years, we have been working with some of the largest brands in the world to develop campaigns that strengthen relationships at every touch point.
From the time we take to understand your business goals before presenting a custom solution to our willingness to develop a shared-risk pricing model to the investment we place on creating a Top Workplace culture, we’re different in the way we approach the relationship with you and your customers.
Below is a summary of the services we offer our clients.
INBOUND call center SERVICEs
Your relationship with your customers is one of the most important things in your business. We approach customer care with the goal of strengthening your relationship with every touch point.
Customer service and customer care
Email support
Sales and order processing
Technical support and help desk
Live chat support
Reservations and appointment setting
Social media inquiries
OUTBOUND call center Services
We take a scientific approach to outbound B2B telemarketing so that when your prospects answer, we can take advantage of the opportunity, helping you grow your business.
B2B lead generation and qualification
Current customer up sell or cross sell
Appointment setting
Survey fulfillment
Market research and data collection
MULTI-CHANNEL MARKETING Services
The best marketing strategy is one deployed seamlessly across several high performing channels. We work with our clients to integrate the following support channels into their telemarketing campaign:
Live chat
Email
Direct mail
Social media
Our Approach To New Partnerships
Our distinction is a listen before you lead approach that puts customers at the center of everything we do. By understanding the your objectives, we are able to customize a strategy that brings customers to you. By knowing what motivates customers, we can ensure the right message is delivered, strengthening the relationship with your customer or prospect at every touch point.
Some of the benefits of our telemarketing services include:
Custom IVR
Expert call center personnel
Cost effective operations
PCI DSS Compliance
Thorough analytic reporting
Compliance with industry regulations
Customized scripting
List scrubbing and testing
100% US based agents
Ongoing agent training
Multi-channel integration
Advanced dialer capabilities
INTERESTED IN LEARNING MORE?
Call us at (330) 649-8000 or request a free price quote!
Telemarketing Distinctions
Incept is PCI DSS Compliant, an active member of the Professional Association for Customer Engagement, has an A+ rating by the Better Business Bureau, and a top rated company culture.
