Customer service is the act of supporting your customers in a way that ensures their satisfaction with your product or service. While this is traditionally done over the phone, customers are seeking service though many other channels too, including email, web, text message, and social media .
At Incept, we believe that every customer interaction is an opportunity to grow or weaken a relationship and customer expectations are higher than ever. To keep the importance of this top of mind and to inspire our team to be the best possible version of themselves, we put together a list of a favorite customer service quotes to inspire both your team and yours!
“Your customer doesn’t care how much you know until they know how much you care.”
“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service. ”
“The goal as a company is to have customer service that is not just the best but legendary.”
“Service doesn’t have to be big and grandiose to be meaningful and make a difference.”
“There is incredible value in being of service to others.”
“Your most unhappy customers are your greatest source of learning.”
“Kind words can be short and easy to speak, but their echos are truly endless.”
“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.”
“Customer service means making it easy and fast for your customers to get the help they need- when and how they need it.”
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us. ”