Incept Corp
How to Successfully Present the Case for ...

Struggling to keep your head above water when it comes to customer support? Outsourcing some, most, or all of your company’s customer support may be the right option. But if you don’t have sole decision-making power at your company, you may need to present the case for outsourcing to your CEO or other C-suite executives. 

How can you push past common objections, show the benefits of working with a partner, and convince your executive team that outsourced customer support is a good idea? We listed five ways below.

How to Successfully Present the Case for Outsourcing Customer Support to Your CEO
Incept Corp
Systems change in the workforce – Insights from ...

At the The City Club of Cleveland on October 13, 2023, our CEO, Sam Falletta, delivered a compelling speech on the evolving landscape of the workforce. His insights into the systemic changes reshaping our industries captivated the audience, leaving a lasting impact on everyone present. Here, we summarize the key points from his speech, highlighting how these transformations are influencing businesses and employees alike.

Systems change in the workforce – Insights from Sam Falletta at The City Club of Cleveland
Incept Corp
Navigating Customer Experience Outsourcing: 5 ...

Outsourcing customer experience (CX) is a pivotal decision for any organization. Your chosen partner will become the face of your brand, so it’s critical to ensure they align with your company’s values and goals. At Incept Results, we understand the significance of this decision and want to guide you through the process with five essential questions to ask a potential CX partner.

Navigating Customer Experience Outsourcing: 5 Key Questions to Choose the Best Partner
Incept Corp
Domestic Vs. International Call Center Partners ...

Providing a great customer experience should always be your top priority. And if your business is starting to outgrow your in-house customer support team, it may be time to work with an outsourced call center partner.

Domestic Vs. International Call Center Partners – What’s The Best Option For Customer Experience?
Incept Corp
5 Questions to Ask A Customer Service Partner ...

Outsourcing customer experience (CX) is more than just a cost-saving measure; it’s an opportunity to enhance service quality and achieve significant business results. Selecting the right partner requires careful consideration. Here are five essential questions to ask to ensure your partner can deliver the outcomes you need.

5 Questions to Ask A Customer Service Partner Before Outsourcing Customer Experience

Culture

What is it Like to Have a Hybrid Internship?

What is it Like to Have a Hybrid Internship?

A few months ago I was given an opportunity to grow through interning, and I accepted a hybrid position as a Digital Marketing Intern with Incept. The position has taught me not only skills that I will utilize throughout my career but also valuable business skills that you wouldn’t learn in a classroom. With my hybrid internship, I was able to complete my duties both at home and in the office. In this blog, I am going to discuss the hybrid internship experience, my personal experience as a digital marketing intern, and tips for those looking to.

,

5 Strategies for Top Call Center Culture

,
5 Strategies for Top Call Center Culture

To have a top work culture in a call center, the focus must be on the call center agents and their needs since the responsibilities of the job can cause such high turnover. Did you know that the overall turnover averages for the call center industry as a whole range between 30–45 percent, with some centers having almost no turnover, and other centers having turnover in the triple digits? To help you navigate this important topic, we’d like to share five strategies to achieve a top call center culture and what your call center can do to help create a successful work environment.

,

2021 Year in Review: A Winning Year For Incept

,
2021 Year in Review: A Winning Year For Incept

Here at Incept, our purpose is to help our employees become the best version of themselves. It is because of this commitment to our employees that we have subsequently experienced so much success in the past several years, especially in 2021. Incept has added over 300 jobs to the local economy in the last 5 years while almost doubling revenue.

It’s our intense focus on this purpose that has landed us at the top of multiple awards lists, commemorating our culture, employee engagement, and company growth.

Please, join us in celebration of a fantastic year while we recount the incredible recognition of a passionate, hard working team!

Why Employee Engagement is Important

Why Employee Engagement is Important

Employee engagement is a workplace approach that focuses on a company’s environment, values, goals and the overall well-being of employees.

From a psychological standpoint, it’s all about creating positive attitudes and behaviors that lead to improved work productivity. It’s also instilling your company’s values and goals into every action and decision that the company makes.

,

March Madness: How To Use Basketball To Drive Call Center Effectiveness

,
March Madness: How To Use Basketball To Drive Call Center Effectiveness

March Madness reveals America’s best college basketball team and the super fans that stood behind them from the beginning. From rivalries to upsets, blowouts to buzzer-beaters; we anxiously wait to witness what will unfold between March 14th and April 3rd as the top programs in the country battle for a national championship and the rest of us battle for the best bracket.

Increase Employee Engagement and Improve Profitability

Increase Employee Engagement and Improve Profitability

This article originally appeared in Smart Business - Akron / Canton Edition - October 2015

The Harvard Business Review found that the single greatest advantage in the modern economy is a happy and engaged workforce*. A decade of research proves that employee happiness raises nearly every business and educational outcome, yet according to Gallup, almost 7 out of 10 employees are unengaged at work, and nearly 2 out of 10 are actively disengaged. Simply put, the majority of executives are failing at THE item that provides the most significant advantage for their business.

What Makes Incept’s Performance Management So Different?

What Makes Incept’s Performance Management So Different?

Incept employs a process that we have yet to see replicated in any other organization and believe it to be one of the most significant differentiators in why our business is successful. Below you will find a description of exactly why this performance management process works so much more effectively than others.

Would you like to learn more about Incept CX Solutions?