Struggling to keep your head above water when it comes to customer support? Outsourcing some, most, or all of your company’s customer support may be the right option. But if you don’t have sole decision-making power at your company, you may need to present the case for outsourcing to your CEO or other C-suite executives.
How can you push past common objections, show the benefits of working with a partner, and convince your executive team that outsourced customer support is a good idea? We listed five ways below.
At the The City Club of Cleveland on October 13, 2023, our CEO, Sam Falletta, delivered a compelling speech on the evolving landscape of the workforce. His insights into the systemic changes reshaping our industries captivated the audience, leaving a lasting impact on everyone present. Here, we summarize the key points from his speech, highlighting how these transformations are influencing businesses and employees alike.
Outsourcing customer experience (CX) is a pivotal decision for any organization. Your chosen partner will become the face of your brand, so it’s critical to ensure they align with your company’s values and goals. At Incept Results, we understand the significance of this decision and want to guide you through the process with five essential questions to ask a potential CX partner.
Providing a great customer experience should always be your top priority. And if your business is starting to outgrow your in-house customer support team, it may be time to work with an outsourced call center partner.
Outsourcing customer experience (CX) is more than just a cost-saving measure; it’s an opportunity to enhance service quality and achieve significant business results. Selecting the right partner requires careful consideration. Here are five essential questions to ask to ensure your partner can deliver the outcomes you need.
Contact centers have one of the highest turnover rates of any industry, with an average organization needing to replace 1/4 of their front-line staff each year. Continuously replacing team members takes a toll on any organizations, both financially and culturally. And while many believe that simply increasing the hourly wage is the answer to this problem, it’s been proven that the most successful employee retention strategies revolve around recognition, rewards, and overall company culture.
Incept’s CEO, Sam Falletta, was recently featured on The Market That Moves America podcast where he talked about Incept’s path from rapid expansion to focused growth. With nearly two out of five middle market businesses lacking a clearly defined strategy to guide business decisions, this podcast is worth a listen for any business interested in learning from one company’s journey towards strategic growth.
Incept was recently spotlighted by The National Center For The Middle Market in their Strategic Planning for Growth research analysis. Through their research, the NCMM uncovered three critical components of strategy—definition, development process, and execution—that work together to enable companies to achieve their growth goals. Below is a short video summarizing the key findings of the analysis followed by an excerpt from the report: Incept’s journey from rapid expansion to focused growth.
Incept is a place where relationships matter. We're a creative, diverse, and engaging community uniting more than 200 team members with Fortune 500 companies, blood centers, and B2B sales teams across the United States and we want to share some of the stories from the people that make this team great every day.
Today we bring you Sarah Nelson, Incept's Marketing Manager.
Incept is a place where relationships matter. We're a creative, diverse, and engaging community uniting more than 200 team members with Fortune 500 companies, blood centers, and B2B sales teams across the United States and we want to share some of the stories from the people that make this team great every day.
Today we bring you Nina Vorndran, Incept's Program Results Supervisor.
We're headed to Denver, CO next week to attend the Subscription Summit, the largest event dedicated to the subscription industry. The Subscription Trade Association (SUBTA) launched this event in 2016 and has since grown it into the premier forum for leaders and partners dedicated to the rapid evolution of how consumers discover, buy and experience new products.
Incept is a place where relationships matter. We're a creative, diverse, and engaging community uniting more than 200 team members with Fortune 500 companies, blood centers, and B2B sales teams across the United States and we want to share some of the stories from the people that make this team great every day.
Today we bring you Dave Walter, Incept's Vice President of Operations.
One of our closest and longest-standing partnerships is with a leading provider of Internet-based postage subscription service. This subscription enables small businesses, enterprises and online retailers to print U.S. Postal Service-approved postage with just a computer, printer and Internet connection, right from their home or office. They count on us to deliver a seamless customer experience, through new customer welcome calls, customer service, technical support, retention, and lapsed customer reactivation.
Incept is a contact center partner that supports co-sourced customer service conversations for some of the country’s most recognizable brands, including Microsoft, Serta, AARP and the American Red Cross. Some of these conversations have helped companies save millions of dollars through the retention and acquisition of customers, while others have literally saved lives. More than 20 million conversations on behalf of our clients have led to industry-leading results, but it’s our attention to individual conversations and the lasting relationships they form between our clients and their customers that has etched out our competitive advantage in the marketplace.
Incept believes that the most important part of our lives are the deep relationships we build with other people, and that the building blocks of great relationships are the individual conversations we have each day. Incept exists to help our clients conduct meaningful conversations, and therefore develop deep relationships with the people most important to them every day.
Incept is a place where relationships matter. We're a creative, diverse, and engaging community uniting more than 200 team members with Fortune 500 companies, blood centers, and B2B sales teams across the United States and we want to share some of the stories from the people that make this team great every day.
Today we bring you Billie Johnson, Incept's Vice President of Client Results.
We're often asked who our favorite players in the telemarketing industry are. While there are many great contact center partners all around the United States, we do have a few favorites.
Keep reading to see the four best telemarketing companies to work with this year and one indispensable wild card organization you need to know about if you're engaging customers through any channel.
The customer engagement and telemarketing industries have experienced a lot of change over the last 12 months. The political atmosphere of the FTC, call blocking and spam alerts from the most widely used carriers, and the demand for omni-channel care from customers - it's been a turbulent year with many highs and lows for us all. But we made it.
It's time now to look forward to a new year and what better way to kick off 2018 than to make a few predictions about what the year will have in store for us. We got our Incept Results team together to talk about our thoughts for the year to come and realized that there was one overwhelming theme to our predictions:
The mission of Incept Gives Purpose is to contribute to the innovation and new job growth in our community by helping individuals become the best possible version of themselves. Entrepreneurs help build communities in ways such as providing jobs, conducting business locally, creating and participating in entrepreneurial networks, investing in community projects, and giving to local charities.
Throughout the last several years, Incept's CEO, Sam Falletta, has written numerous articles for Smart Business Magazine. He's shared his insight from leading a company through rapid growth, best practices for retaining clients and growing profits, and the topic he's most passionate about - engaging employees in our changing world.
The mission of Incept Gives Hope is to help meet the needs of the communities we serve by supporting nonprofit organizations that improve overall quality of life. We also proudly sponsor events that enhance the vitality of our neighborhoods, celebrate our community’s success, and support local charities.
The mission of Incept Gives Help is to help our own employees so that they can be a better version of themselves.
There are times that means sponsoring our staff so that they can make an impact by supporting a charity’s walk, 5k, gaming event, and even lemonade stand. Other times, that could mean providing relief to an employee who is experiencing a devastating life event such as unexpected medical issues, a fire in their home, or even the loss of an immediate family member. Our goal is to make sure our team knows that we are here to support them when they need us.
At Incept, helping others is more than what we do... it's a big part of who we are.
Each year, Incept strives to make a difference in the lives of others. We commit up to 10% of our yearly earnings to local, national and multinational charitable organizations that provide goods and services to people in need around the globe. These donations of time and money are evaluated and distributed by a committee called Incept Gives, a small group of Incept employees that are passionate about making a difference in the world
