Incept sponsored ACCESS Shelter's fourth annual 5k on May 31st with the theme Trash The Dress. The event helped to increase awareness of homeless women and children in the community and raised over $10,000 that will provide meals, safety and shelter, as well as access to community support services.

Incept's President and CEO, Sam Falletta, is featured in the April issue of Smart Business Magazine. In the article titled "Retain Your Way To Higher Profits," Falletta warns that it costs six to seven times more to acquire a new customer than retain a current one. It's because of this that companies should shift their dollars from low-performing acquisition expenses to personalized appreciation and retention investment.

Incept, a conversational marketing firm, has announced that TMC, a global, integrated media company, has named Incept on its CUSTOMER 29th Annual Top 50 Teleservices Agencies Ranking. 

Incept walked away with two awards from Cascade Capital Corp.'s 19th Annual Business Growth Awards program. The article titled "Bring It On," details that during the past five years Incept has nearly doubled the size of its workforce and realized a pretax profit increase of more than 375 percent.

 Fegan, who joined Incept in late October, 2011, brings with him fifteen-plus years of contact center industry experience. He plans to draw on what he has learned to find creative ways to improve the individual results of the members of his team.

Incept has become the founding sponsor of a new scholarship fund for college students leaders participating in the National Cesar E. Chavez Blood Drive Challenge, a national health service learning initiative launched by the Migrant Students Foundation in 2009 to engage more U.S. Hispanic/Latino college students as blood donors. 

Akron, OH - The Greater Akron Chamber has announced Sam Falletta, President & CEO, Incept, as a recipient of the 30 for the Future award. This award honors young professionals, ages 25 to 39, whose contributions have impacted their industries and the Greater Akron Region.

Heading into June, Gulf Coast Regional Blood Center was projected to miss their blood collection goal for the second quarter of 2012. To prevent their client from missing the goal, Incept took extra steps within their Contact Center to ensure the goal was met and even exceeded.

Incept proudly announced that employee Jake Fegan has been promoted to the role of Contact Center Manager, Incept Saves. 

On June 29, 2012 Incept announced that Conversational Marketing Expert (CME) Greg Ernst has been promoted to the role of Program Results Coach. Starting in mid-January of 2012, Greg has been a great addition to Incept. Dedication and a strong work ethic has lead Greg to be quickly noticed and promoted within six months of employment.