Organizations are constantly being driven to do things not only better, faster and cheaper but to increase these improvements at a faster and faster pace. Contact centers are no exception.
At the 2016 Interactions Reimagine Conference, Sam Falletta will be presenting with Scott Armstrong and Greg Dakters about the key strategies and principles of exponential organizations, how these impact and drive contact center initiatives, and how contact centers can be organized and managed to meet the accelerating pace of innovation while continuing to achieve great customer satisfaction.
The session will be presented in the JW Grand Ballroom 2 at 10:15 AM on Tuesday morning, directly following Salim Ismail's keynote.
Can't make it to the session but still want to meet up with Sam? He will be at the conference through Wednesday!