Struggling to keep your head above water when it comes to customer support? Outsourcing some, most, or all of your company’s customer support may be the right option. But if you don’t have sole decision-making power at your company, you may need to present the case for outsourcing to your CEO or other C-suite executives.
How can you push past common objections, show the benefits of working with a partner, and convince your executive team that outsourced customer support is a good idea? We listed five ways below.
At the The City Club of Cleveland on October 13, 2023, our CEO, Sam Falletta, delivered a compelling speech on the evolving landscape of the workforce. His insights into the systemic changes reshaping our industries captivated the audience, leaving a lasting impact on everyone present. Here, we summarize the key points from his speech, highlighting how these transformations are influencing businesses and employees alike.
Outsourcing customer experience (CX) is a pivotal decision for any organization. Your chosen partner will become the face of your brand, so it’s critical to ensure they align with your company’s values and goals. At Incept Results, we understand the significance of this decision and want to guide you through the process with five essential questions to ask a potential CX partner.
Providing a great customer experience should always be your top priority. And if your business is starting to outgrow your in-house customer support team, it may be time to work with an outsourced call center partner.
Outsourcing customer experience (CX) is more than just a cost-saving measure; it’s an opportunity to enhance service quality and achieve significant business results. Selecting the right partner requires careful consideration. Here are five essential questions to ask to ensure your partner can deliver the outcomes you need.
The end of the year is always a time for us to reflect on the milestones and accomplishments that we experienced throughout the year. It is with immense gratitude that we share the exciting news of the prestigious awards Incept has received in 2023. These accolades not only recognize our commitment to excellence but also emphasize the invaluable contributions of our dedicated team and the incredible partnerships with our clients.
Nurturing leads is an important part of the sales process. But it can also be challenging. Fail to maintain enough contact, and you could lose a potential customer. But if you’re too aggressive about pursuing these leads, you may drive them away.
So, how can you maintain this delicate balancing act, nurture leads effectively, and turn them into customers? Find out now in this blog from Incept as we discuss the basics of cold leads, and discuss six simple and effective steps you can take to turn cold leads into paying, loyal customers.
The term “emotional intelligence” or EI for short, was first defined in the 1990s. Since then, it has become a popular buzzword in the world of business and customer service. But what is it, and does it really matter? In this blog from Incept, we’ll get into the specifics, and discuss what you should know about emotional intelligence and why it matters for your customer service team.
99.9% of people read online reviews when shopping or looking at businesses. Whether you’re operating an online business or a local brick-and-mortar business, looking at online reviews and responding to them can help your business grow. How? In this blog from Incept, we’ll be taking a look at just a few of the benefits your business can enjoy if you respond to online reviews.
Hiring the right customer service agents helps you get new customers, maintain loyal customers, and grow your business. But what should you look for when you’re hiring a new customer service agent? At Incept, we’re experts in outsourced customer service. So here are a few insights that we’ve found over the years as we’ve grown our team of expert customer support representatives.
Wondering what 2023 has in store for the world of customer service? At Incept, we don’t have a crystal ball, so we can’t predict the future. But we do see a few different things that will drive changes and revolutionize the customer service landscape in 2023 and beyond. Want to learn more? Keep reading, and we’ll dive into the details in this blog post.
If you want a leaner business, you may be looking to cut your customer service team down a bit. But this is a delicate balancing act. Having too many customer service reps means you’re wasting money and resources – but if your team is too small, this could result in overburdened reps, high employee turnover, and unhappy customers.
So, how can you maintain quality customer service while keeping costs low? Here are a few suggestions from the team at Incept. Read on, and get all the details.
As 2022 draws to a close, we’re all wondering what 2023 will hold. If you’re planning for the future of your business, it’s a good idea to stay updated about the 2023 customer service trends that may impact you and your company.
In this blog, Incept will take a look at some of the customer service trends that may influence customer satisfaction in 2023 – and beyond. Read on, stay updated, and see how you can set yourself up for success.
As we reflect on the past year, it’s not lost on us the incredible impact our team has made. At Incept, we value helping our employees become the best version of themselves. And we’ve seen that when we focus on our employees, they’re in turn happier and perform in a way that reflects our company core values:
Integrity
Never settle
Compassion
Everyone’s a customer
Present
Tenacious
In November and December, many businesses start to wind down to prepare for the winter holidays and the New Year. But that doesn't mean that you should stop trying to generate leads for your business.
In fact, maintaining lead generation during the winter holidays is a great strategy to help you bring in more business. So, how can you succeed when it comes to lead generation during the holidays? Here are five top tips from Incept that can help you beat the competition and win more business.
The holidays can be a challenge for customer service teams. But if you take the right steps to prepare, you can keep both your customers and your employees happy during the winter holidays. Here are a few of our top tips on how to succeed at customer service during the winter holiday season, and enter the New Year at your best.
If you’re looking to win new business as a B2B company, it’s important to use the right channels to set B2B appointments, meet with leads and prospects, and move them down the sales funnel. But what channels are the most effective for B2B appointment setting? In this blog post from Incept, we’ll go over four of the most effective channels that you should use to set appointments with B2B customers.
Understanding how to reduce hold time in a call center to increase agent productivity and customer satisfaction is something we excel at and want to help your business with too. There are so many benefits to working to assist customers as soon as possible—customer experience being at the top of the list!
In this blog post, we go over the top 5 ways to reduce call hold time for your call center.
Customer appreciation can help you retain customers and build a better business. Customer retention is absolutely essential for your company’s continued success. After all, the probability of selling to an existing customer is between 60% and 70%, compared to just 5% to 20% for new customers.
Are you wondering how you can show your customers that you care about them? Here are five simple, effective, and proven strategies from Incept. Take a look, and see how you can win big at customer appreciation.
Customer service is essential for all businesses. 90% of customers say that customer service quality is a factor when deciding whether or not to do business with a company, and 93% will make repeat purchases from a company that offers great customer service.
And at the heart of a great customer experience is your customer service team. So to celebrate National Customer Service Week from October 3 to October 7, Incept has come up with five great ways to show your appreciation to your team members. Read on, and get all the details.
Sometimes, a lead goes cold despite your best efforts. But you shouldn’t just abandon leads that stop responding to your messages. Instead, try these 5 simple and proven email follow-up strategies from our B2B lead generation team. Read on, and you may just be able to resuscitate your lead, get them moving through your sales funnel, and make a sale.
82% of people use some kind of social media, and 64% of people would rather send a message to a business on social media instead of calling them. But how can you make sure your business is setting itself up for success, and can provide excellent customer service via social media? Here are a few of our top tips.
Generating leads for your business is hard work. It takes a lot of time and effort to call leads, craft emails, and use other tools to bring in new customers, clients, or partners. According to statistics collected by HubSpot, 60% of marketers said that their Cost Of Acquisition (CAC) has risen in the last few years, and 49% say that increasing customer acquisition is their primary objective.
A few months ago I was given an opportunity to grow through interning, and I accepted a hybrid position as a Digital Marketing Intern with Incept. The position has taught me not only skills that I will utilize throughout my career but also valuable business skills that you wouldn’t learn in a classroom. With my hybrid internship, I was able to complete my duties both at home and in the office. In this blog, I am going to discuss the hybrid internship experience, my personal experience as a digital marketing intern, and tips for those looking to.
